Terms of Service

Introduction

By using the Ahjelek platform (ahjelek.com), you agree to these Terms of Service. Please read them carefully before using the platform. If you do not agree to any of these terms, stop using the platform immediately.

The platform is operated by Ahjelek, headquartered in Baghdad, Republic of Iraq. Contact: [email protected].

Definitions

• “Platform”: the Ahjelek website, application, and all of its services
• “User” or “Store Owner”: the person registered on the platform to manage their store
• “End Customer”: anyone who contacts the store via a connected platform
• “AI Agent”: the artificial intelligence system that replies to customer messages
• “Connected Platforms”: Instagram, Facebook Messenger, Telegram

The Service

Ahjelek is an AI commerce platform that helps Iraqi business owners manage customer communication through an AI agent that replies to messages and accepts orders on Instagram, Facebook Messenger, and Telegram. Additional platforms may be added in the future.

Automated replies are generated by AI and may not always be accurate. The store owner is responsible for reviewing the AI agent’s settings and monitoring conversations.

Eligibility and User Accounts

• Information provided at sign-up must be true and accurate
• You are responsible for the confidentiality of your account credentials and for any activity that occurs under your account
• You must be 18 years of age or older to use the platform
• We may suspend or terminate accounts that violate these terms without prior notice

Sign in with Google

You may sign up or sign in to Ahjelek using your Google account. By doing so, you authorize Ahjelek to receive a Google ID token from Google Identity Services and to use the basic profile information it contains (email, name, profile picture, Google account ID) to create or authenticate your Ahjelek account.

How Google user data is handled is described in detail in our Privacy Policy. Ahjelek’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You can revoke Ahjelek’s access at any time from your Google Account permissions page.

Prohibited Uses

You may not use the platform for any of the following:

• Sending spam or unsolicited messages
• Fraud, deception, or impersonation
• Selling or promoting products or services that are illegal under Iraqi law
• Infringing third-party intellectual property rights
• Attempting unauthorized access to platform systems or other users’ data
• Using the platform to harvest customer data for purposes unrelated to commerce
• Modifying or manipulating the AI agent’s behavior to generate misleading or harmful content
• Violating the terms of use of any Connected Platform (Meta, Telegram, Google)

Any violation of these prohibitions may result in immediate suspension or termination of the account without refund of any fees paid.

Intellectual Property

• Platform ownership: all intellectual property rights in the Ahjelek platform, including source code, design, brand, and algorithms, are owned exclusively by Ahjelek.
• Store data: the store owner retains ownership of their own data (products, prices, images, customer information). You grant Ahjelek a non-exclusive license to process this data to the extent necessary to provide the service.
• AI-generated replies: replies generated by the AI agent are licensed to the store owner for use within the scope of their business. Ahjelek does not use conversation content for any purpose outside the scope of the service.

Email Communications

By signing up to Ahjelek, you agree to receive essential service emails, including:

• Verification codes when creating an account or changing your email address
• Account security notifications (new sign-in, password change)
• Order and business-operation alerts
• Account- and subscription-related notifications

These messages are sent from [email protected]. They are essential service messages required for the security and operation of your account and cannot be opted out of.

Limitation of Liability

The platform is provided “as is” without warranties of any kind, express or implied, including warranties of fitness for a particular purpose or uninterrupted service.

• We are not liable for errors in automated AI-generated replies
• We are not liable for losses arising from service interruptions or technical failures
• We are not liable for the actions or decisions of end customers based on automated replies

Liability cap: in all events, Ahjelek’s total liability to a user shall not exceed the fees actually paid by that user during the twelve (12) months preceding the date on which the claim arose.

Indemnification

The user agrees to indemnify and hold harmless Ahjelek, its employees, and its directors from any claims, losses, damages, or expenses (including attorneys’ fees) arising from:

• The user’s violation of these terms
• Misuse of the platform (spam, fraud, illegal content)
• Violation of third-party rights
• Claims from end customers arising from the user’s custom AI agent instructions

Force Majeure

Ahjelek is not liable for any delay or failure to provide the service caused by circumstances outside our reasonable control, including but not limited to:

• Changes or outages in the APIs of Meta, Google, or Telegram
• Internet or telecommunications infrastructure outages in Iraq
• Government or regulatory decisions affecting platform operations
• Natural disasters, conflicts, or pandemics

Account Termination and Data Portability

You may cancel your account at any time. Upon termination:

• You may request an export of your data (products, orders, customer records) in a portable format before cancellation
• We retain your data for 30 days after cancellation so you can recover your account if you change your mind
• After the 30-day period, we delete your data in accordance with the Privacy Policy
• Fees paid for the remaining period of a subscription are non-refundable

Changes to These Terms

We may update these terms from time to time. We will notify you of material changes by email or by a notice on the platform at least 15 days before they take effect. Continued use of the platform after the changes take effect constitutes acceptance of the updated terms.

Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of the Republic of Iraq. Any dispute arising out of or relating to these terms or your use of the platform is subject to the exclusive jurisdiction of the courts of Baghdad, Republic of Iraq.

The parties shall make a good-faith effort to resolve any dispute amicably before resorting to litigation, for a period of at least 30 days from the date of written notice of the dispute.

Contact Us

For legal or terms-related inquiries: [email protected]